It is still flashing. Forum; Apps. Blue (or Cyan) White. Go to Network, and then you can change the 5GHz Wi-Fi. To touch the pod also felt very hot. My wi-fi pod has stopped working (flashing white). Switched On Families. We recently had our hub 4 replaced for a hub 5 and since then both WiFi pods not connecting. All of sudden Wi-Fi pod stopped working with flashing light. I have attempted to reset and hard reset which has failed, still got flashing blue lights with no Internet. 6 You can now unplug the larger . Speed. We're here to help. I am not a Comcast Employee. In some cases, the issue may not be with the white connector cable but with the hub power supply cable. It truly is a shocking service. Virgin media pod is an intelligent #wifi extender. However, all the pods are doing is flashing a white led and jot connecting in anyway shape or form . Wi-Fi pods flashing. The ideal spot for your pod is halfway between your gateway modem and the WiFi problem area. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). Phone. Only use pods indoors. Tap Start the scan. The ethernet connected devices still dont show though, although. ReneM. TiVo. •Channel Optimisation must be left on. This screen will show you how many devices are connected to the Hub/each Pod. Everytime someone games, watches Netflix or on the internet. I have rebooted many times ro no avail. I have a Hub 4 but I have 2 separate networks for 2. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. I tried to contact Virgin many times, by live chat, WhatsApp and phone and I honestly think it’s impossible to get in touch with anyone who can help. Virgin Media; My Virgin Media. Flashing Red – Updating firmware. The Passphrases of the SSIDs must match. - 5391832. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. . Kind regards,2 weeks ago. Worked for a few hours then kept dropping the connection. Same problem, Virgin trial in the WF4 area. Add the additional booster. Have to keep moving them next to the Hub 5, leaving them for 20 minutes and then moving back to their original location. 4. It would appear to be morse code for A T E, but I could just be looking into it too much. . Hi all I have had a hub 5 with 1gb fibre since feb and so far have had to factory reset the hub 3 times after outages, and had one replacement hub due to a fault. Unplug your modem from the wall, and leave it unplugged for about 3 minutes just to make sure the reset will take effect. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. com in Networking and WiFi yesterday; WFH connection issues in Networking and WiFi yesterday; Superhub 5 wifi6 in Networking and WiFi yesterdayThe newer pod I recently had has two ethernet ports and flashes green light when connecting. I have 3 VM wifi pod's which were all working fine. Virgin said it was the new software update colour. Browse Virgin Media Virgin Media Community. A mesh system is right, imo. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. I seem to have the same problem as a lot of people with intermittent functionality on my wifi pod - most of the time it just blinks white and doesn’t show up on the network sometimes after multiple resets it comes on for a brief while No light: WiFi is disabled. When I sign in to apps either via my own - 5184157. Moving the router to a central location, elevating it, and clearing obstacles can help boost WiFi signal and get the most out of your broadband speed. The LED still flashes on top of Pod, yet No Illumination - 5353463. Speed. 0 Kudos Reply. 1 ACCEPTED SOLUTION. Last Friday virgin media was down in our area, the internet is now back on but the pod no longer works. Then in Advanced>wireless>smart wifi - tick the disable “channel optimisation” box and save settings. Virgin Phone Switchover. Scroll down to Settings but don’t press anything. TV. Plug the router's power cable back into the outlet. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Plugged into wall socket, and have followed the online guide, which wasn’t that helpful. You'd copy and paste the full upstream and downstream logs and if there's anything obvious there, we can tell you. It's. You should be aware of the following requirements for the pods to work with the - 5137334. . Stay safe online. It would appear to be morse code for A T E, but I could just be looking into it too much. Have tried resetting the WiFi, moving the pod closer and rebooting the pod. Cat. Dear Reece carried out a factory reset and got both 2g and 5g working renamed ssid to my old so all my devices reconnected but pod still going offline breathing green led. 2. 78K. . 1 in the address bar. Welcome to the Community and thank you for posting. After having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. Phone. Virgin Media Hub 5 Wi-Fi Light. on 13-03-2023 22:30. Plug the router's power cable back into the outlet. Hi , Thanks for your reply. Optimizations usually take 2-3 minutes, depending on how many Wifi Pods are connected. I have a hub 5. take WiFi off automatic in hub settings - try a different channel (1,6 or 11 on 2. It is currently blinking white. Been over 2 weeks now trying to get my pods back working. We had no problem whatsoever until a few days ago. Enter 192. 1 and on the login screen, you click "Check router status". Networking and WiFi. Check the Hub Power Supply. Hi, My WiFi keeps switching networks which causes some of my apps to misbehave or not work at all. Unfortunately, there isn't a way to resolve an SNR Outage, as this is something our Technicians need to fix and resolve physically. Enter your admin name and password. does anyone have a fix for this as these things seem to. 02-02-2023 02:25 - edited 02-02-2023 02:25. White. All Rights ReservedRegistered Address: 79-81 Paul street, London, EC2A 4NQ. The engineer said it was all synced up. Tap or click HomePod, then tap or click the Settings button . No other devices. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Our technician is in your area and is working to fix things. My post code is W13. Had my pod for 3 weeks, first week was fine, really easy to set up and massively improved my internet speed in my office…. I have 3 wifi pods, one pod has a constant white light and a whirling noise from the pod itself- this one. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Check for a small light on the front of the xFi Pod when first plugged in. Link . Account - Mobile. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. 79K; 590; 1. I've taken a look at things on our side, and can see that the outage is still ongoing and is due to be resolved by 22nd August by 9AM. 0. Then it started flashing red and making a sound like a high speed fan/jet. Options. Plug the modem back in and wait until the modem has finished powering on. I’m going to do a hub factory reset sometime today to see if that resolves the issue. Manage Your Account. TV on the go. Why is my virgin pod flashing green? Re: WiFi Pod Keeps Going Green. Then Start the scan again. We have had a white Pod to boost our WiFi for a few weeks now and it was working well. All 3 of mine went offline today and won't reconnect. Joining in Options. The virginmedia connect app does nothing in regards to the connecting. TV on the go. You could also try the web page status, but this is not recommended. I installed as per the instructions and it doesn't work it just has the white flashing all the time. Leave the pod to chat with the router for around 15mins, you'll know they have finished when the light on the pod stops blinking and there are no lights on the pod. Same problem. Email. Another potential fix for the flashing green light problem is resetting your Virgin Media hub. Checking the Indicator Lights. To touch the pod also felt very hot so presume it’s overheating? I tried to contact Virgin many times, by live chat, WhatsApp and phone and I honestly think it’s impossible to get in touch with anyone who can help. You can tell if it's connected as there will be no light showing. I called and was told if I use the connect app then it will let me order if any blackspots are found. The Passphrases of the SSIDs must match. Users should wait for at least 5 minutes for the boot-up process to complete. Settling in. SpeedHi have recieved a new pod and it won’t stop flashing I have many locations and the App keeps saying it cannot see the pod? Any ideas? - 5202562. It is located at the top-center-front of the new white wifi device from xFinity. on 24-03-2023 10:40. Last week they just started flashing, sometimes white sometimes green. on 04-06-2023 14:48. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. . . It’s happening about every 30 minutes. If you haven't changed these, then your devices may automatically reconnect. Smart wifi pods. Optimizations usually take 2-3 minutes, depending on how many Wifi Pods are connected. TiVo. In some cases, the issue may not be with the white connector cable but with the hub power supply cable. Shows which devices are connected to each Pod/the Hub. Options. Then it started flashing red and making a sound like a high speed fan/jet. Re: Virgin Pod never Connects. on 21-03-2023 06:43. As I write 2. I called virgin and they said all looks good there end. Networking and WiFi. Re: New Wi-Fi pod blinking white. We would like to show you a description here but the site won’t allow us. According to the blurb, if Virgin Media customers “can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps“, they’ll be offered up to 3 mesh WiFi pods (repeaters) to help improve their connectivity or, as above, you’ll get £100 credit back if the pods don’t help. Note: Get tips on placing your WiFi pods to get the best coverage possible. Re: Hub 3 and Wifi pods not working well. Matt - Forum Team. Mark as New;Hi I was sent out 2 pods a few months ago which I connected to my hub 4. Check your router settings to enable WiFi. . If the lights indicate a problem, try the next. Solved: Hub keeps dropping wifi virginmedia sent me a pod which will not connect to wifi, virginmedia say they are going to get someone uk - 5138182. V6. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. Options. 0 in Networking and WiFi Wednesday; Hub 5 - connection problems - load of rubbish in Networking and WiFi Wednesday; White VM Pods in Networking and WiFi Tuesday; No internet - Green flashing internet light in Networking and WiFi Mondaytry moving the pod nearer and see what happens. 0. Pod not connecting. g. I have moved it and restarted it and rebooted the router to no avail. Virgin Media. We’re so confident in this technology that we’ve launched. It makes a whirring noise when I plug it in - is that normal? Hi, I got the WiFi pods about 6 weeks ago from Virgin media and there where working great, getting a much better signal upstairs in the house, but about 2 weeks ago now the pods started flashing white and blue lights on them, so I called virgin up and there send me a new one out in the post, but whe. Email. I checked my router and it has a flashing blue light. 6. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. None of our pods showing on the app and all have suddenly started flashing blue. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. As soon as I introduced the new Pod to my network I started to see huge issues with WiFi dropping out on various devices - phones, pl. I have followed your advice but the Pod still just flashes. Section 4: Tips to Improve Your Virgin Media WiFi Connection 4. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 2 hours ago;We would like to show you a description here but the site won’t allow us. Lots of reboots/resets then Hub 4 was also replaced & still same. Ive recently upgraded to the 1gb broadband and have been having issues with getting WiFi in the back bedroom with the hub 5. The Wi-Fi light indicates the status of . If something doesn’t look right, try plugging the mesh WiFi Pod into a few different places around your home to. I think the network connections are to connect device to it not the hub. The power light will remain on. The pod light blinked for 10 mins then stopped showing that it is connected and the ethernet works on it. We’ve moved it to various positions and rebooted the hub several times. I don't work for Virgin Media. Optimizations can be triggered. Forum; Apps. Solved: One of my wifi pods will not connect i have tried resetting the hub 4 and moving pid to various places but just keeps flashing. I’ve got a Hub 3 that was replaced yesterday. How to fix Virgin Media WiFi no Internet access but connected. Hi , Thanks for your reply. Solved: Quite recently my only Wifi Pod has stopped randomly Lighting up bedroom. Joining in. hub 4 started flashing white, and keeps cycling from solid, to flashing. Flashing White – Connecting to Virgin Media network. 0 Kudos Reply. The drop in connection continued into last night. See where. Have plugged in via the Ethernet lead, the light then goes off. Stream from Virgin Media. Have tried numerous fixes following the steps and advice online but nothing works so I can only conclude that the. If you need any further help with this, please let us. Phone. Virgin WiFi pods work with your existing Virgin Media router to boost signals into hard-to-reach areas of your home. They’re coded to your router when you order them from Virgin. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. All cables appear to be fine, I have rebooted and reset. Hi there Thank you so much for you post and welcome back to the forums! I'm so sorry to hear that you are facing issues with these black spots, but I would be more than happy to take a look into this with you. Virgin Phone Switchover. SpeedAlternatively if the WPS button method does not work what you can do is instead plug one of the pods next to the hub and connect it to the router via an ethernet cable and again wait for the pod to fully pair. Manage Your Account. Reply. Just change 'em to whatever you like and something that will differentiate them (e. Hi coolmd Thanks for providing an update on this. My Virgin Media App. Keep them somewhere safe! Make sure you are in. Hi, I got the WiFi pods about 6 weeks ago from Virgin media and there where working great, getting a much better signal upstairs in the house, but about 2 weeks ago now the pods started flashing white and blue lights on them, so I called virgin up and there send me a new one out in the post, but whe. if its a wifi only issue (ethernet connections are ok?) - then on a Hub3/4/5, you could first try separating the SSID's of the 2. 1. The existing pod had worked absolutely fine with no issues. on 28-09-2022 16:29. The different Hubs by Virgin Media include Hub 5x, Hub 5, Hub 4, Hub 3, and Hub 2. Networking and WiFi. QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. Dim to Bright to Dim cycle takes 2500 ms. Thanks . My virgin media app shows the pod working and having devices connected. Virgin Media Router Arrows Flashing Green; Virgin Media Green. Mark as New; Bookmark this message; Subscribe to this message;. Rebooting and restarting the router. Boost the WiFi signal in your home by changing your router placement and adjusting settings to maximize signal strength. Mesh wifi systems as I know it are considerably better and have a higher range with faster speeds compared to your normal wifi boosters. Tried everything recommended but nothing. Phone. V6. Then unplug your Pod and back in again. Im also having problems with the connect app on my p. After sky glass stopped working was told to factory hard reset hub 4. Channel Optimisation must be left on. Have turned off devices , tried all suggested checks etc and still having issues. . At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. Just installed New Hub 5 and two hexagon pods (that were connected to the old hub 3) are just flashing blue/green/white on a cycle. TV. SpeedStep 1. The mesh WiFi Pod will need up to 24 hours to get settled into its new home, so try not to move it before then. If there’s a lot of. Tried to sort via the connect app but this isn’t picking up my - 5372468 Browse Virgin Media Virgin Media Community This seems to be a common issue atm, most likely issue is they havn't added the mac address of the pod to your account. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Had my Internet completely drop. Never had a problem with them, apart from being a bit expensive. I have tried the WiFi troubleshooting and still nothing. on 06-06-2023 21:11. My wifi pod cant be found and keeps flashing. WiFi Light: Solid Green: WiFi is on. White. Use the My Spectrum App to get step-by-step instructions on how to activate your pods and add them to your WiFi network. Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. rang Virgin - service agent said wait 24 hours…. If you’re looking for. Check your router settings to enable WiFi. I’ve restarted router and tried to add that pod again in the Connect app but it says - 5350137. White flashing lights then green. I have a hub3Flashing red light on box on wall in QuickStart, set up and connections yesterday; WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday; Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday; Wifi not working in Networking and WiFi Monday; Intermittent wi-fi. However, it’s worth pointing out that the. •The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'. My Wi-Fi pods have been ‘blinking’ a white light for over a week now. Stay safe online. My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. on 01-04-2023 10:56. It should only take a few minutes – but it will depend on how many Pods are connected. Then from 3pm I have had 2 x green flashing arrows and solid green on the bottom. PULSE. Check if the antennas are fixed well or not at the first place when you find the IP camera won’t connect to WiFi or you camera are not showing network. Virgin. To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you’re having issues connecting to Virgin WiFi and you can’t find the answer below, just give our customer service team a call 24/7 on 0330 660 1028. It's 0800 953 9500 and you will need the Hub/Pods serial number/MAC address from the barcode sticker, and your account number. I am sorry to hear your are experiencing an issue with the Hub showing a green light, we will be happy to help. •The SSIDs must be the same and broadcast enabled. For this reason following recommendation in Plume's support page, I hardwired two of the pods as follows: Pod 1 -basement - hardwired. Virgin Mobile. Blinking LED Wifi Pod (green) This could mean one of the following: Quick, repeating Double blinks - Wifi Pod is waiting for optimization to finish: You will also see an “Optimizing your network” message in the app as well. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. We would like to show you a description here but the site won’t allow us. They are free if you are on the Gig1. Account - Cable. So second hand ones don’t work I’m afraid. Adduxi. WiFi Pods connect seamlessly to a Spectrum Advanced WiFi router, which secures your home WiFi network and lets you manage the network from anywhere with America’s Top-Rated support app, the My. Please try these steps for me. The Virgin Media Connect app is extremely useful when it comes to choosing the best place to location for the Pod (s) within the home. 1. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. I completely understand the hesitancy with doing a Factory Reset - I would be exactly the same. I’ve tried setting it up near the router etc etc. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. 7. Networking and WiFi. Browse Virgin Media Virgin Media Community. 1. . Broadband. Customer service have sent me a new wifi pod. This will display the My Devices page. Stream from Virgin Media. To restart your devices, follow these steps: Disconnect power from all of your network devices, including your modem and any Google Nest Wifi or Google Wifi devices. Wait for the ‘Internet’ light to be stable on your modem. Virgin TV 360. I've been with Virgin for a couple of months now since swapping from BT. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. ”. Check Cables: Make sure all cables are securely plugged in. Easy to set up. Thanks for taking the time to contact us via the Community. Plug the router's power cable back into the outlet. If that doesn’t do the job, we’ll send you up to a total of 3. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Stay safe online. Keep your router away from electronic devices like microwaves, cordless phones, and baby monitors, as they can cause electromagnetic interference (EMI) and weaken your WiFi signal. Step 3. The problem is that the Virgin Wifi Pod cannot seem to utilise the wired ethernet connection to the Hub 3 and is relying on relaying the weak Wifi connection from the Hub 3. Please ensure that the pod is in a mains socket (not in an extension) as close to the router as possible. The Plume website suggests this is either a - 5311528. Started yesterday and mega slow internet. On the Hub5 sticker. We would like to show you a description here but the site won’t allow us. Still no message in box from you. 0 router. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Open the app and follow the steps to complete the set up. Volt. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. I have contacted a colleague with this for help, to ensure we either can remove the faulty Pod or just send a further 1 to replace it. Solid green wifi light, flashing green arrow and power light. Provide 10 minutes for it to do any required updates. We would like to show you a description here but the site won’t allow us. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. Go to solution. TV on the go. After a few minutes the pod with two Ethernet port starts flashing blue, the other pod with one Ethernet port continually flashes white, neither of the ports connect to the new hub 5. In other words, the pods do not seem to allow Ethernet Backhaul. on 19-03-2023 18:37. If it does, proceed to the next solution. We live on a bungalow so all ground level pods. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings). Told it's a back office issue & not to call. .